Ticket Sales and Event Policies

1. General Policy:

• All ticket sales for events through the Ground Zero website are final and non-refundable.

• Ensure accurate entry information; contact us for assistance with any issues.

2. Incorrect Card Usage:

• If you suspect unauthorized card usage, contact your bank immediately.

3. Event Cancellation:

• In case of event cancellation without rescheduling, refunds will be issued to the original payment account.

• Contact us if you encounter issues with our online payment system.

4. Entry Denial and Ejection:

• No refunds will be issued if a guest is denied entry due to intoxication, disruptive behavior, or carrying illicit substances.

• No refunds for guests asked to leave the premises for similar reasons.

5. Formal Complaints:

• For formal complaints, email us at ground.zero.newmarket@gmail.com.

• Include details of the incident, such as date, time, and any supporting evidence.